TERMS AND CONDITIONS

When you visit our website or buy something from our store, you agree to terms set out in this agreement. We reserve the right to change terms set in this agreement. When we do so, we will update this page and mark the date when updates were made.

As everyone else, we don’t like rules or conditions. However, we are forced to enforce these in order to protect ourselves from mischief mongers. This will help us serve our genuine customers and fans in a better way. We believe in honest business and living a life of integrity.

GENERAL CONDITIONS

You may not use our products to conduct any illegal or unauthorized activity that violate laws in your jurisdiction.

You may not reproduce, copy, or resell our product, marketing, copywriting, images, video and packaging.

We reserve the right to refuse orders you place with us. This could be due to limited inventory, lack of logistics support in your location or payment issues raised from our payment gateway providers.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

PRICING

We price our products with a lot of thought and rarely change them. In occasions when we need to, we reserve the right to update our product prices and discontinue them based on our own discretion. When we update a products price, this website will clearly reflect the current price of the product. Discontinued products may no longer appear on the website.

DELIVERY AND SHIPPING

We offer free shipping, above a minimum oder value, to most locations in India.

We usually dispatch products that are in stock within one business day from the time your order is placed. If the product is out of stock, we will notify you the estimated shipping time though email.

If our logistics partner supports it, we will send you an email with a link where you can track your order.

WARRANTY AND EXCHANGES

We want to provide every customer a great experience. It is not very sustainable for a small business to offer returns and exchanges. Nevertheless, we stand by our quality and hence offer easy returns, in the rare case that you would not want to replace them with another apparel. 

We will gladly replace items if there is size issue or they are defective/damagedin transit. We have a no compromise rule on quality. If in the rarest of rare scenario, you discover a manufacturing defect with a product you bought from our online store, please send us an email at  friends@cequana.com, from the email you placed the order with. Do include the reference images.

When making exchanges or returns, please bear in mind that:

• Any items returned must be unused and in the same condition in which you received them. The original bag and tags should be intact.
• When we receive your package for replacement, we will inspect the condition of the items before proceeding to exchange the size.
• If you are not sure of which size will fit, please check with us alongwith your measurements. We will be glad to help.
• If the product is not in stock, you can buy a different product of same or higher value (pay only the additional amount). Or we can give you a CQ coupon of same value for future purchase, or else if you desire, refund your amount.
• Any product bought at a discounted price can only be exchanged. We will not be able to offer return for these products.
• All exchange requests should be made within 7 days of receiving the order.
• For both returns or exchanges, the customer will bear the cost of shipping the product back to us. We will be happy to arrange the pickup for you or you can send it to us on your own.

 We reserve all rights to decide whether the product qualifies for return and replacement.

Relax! This is only to stop mischievous behaviors. We are committed to make our genuine customers happy.

THIRD-PARTY WEBSITES

Certain content on our store may link to third-party websites like Instagram, Twitter and Facebook that are not affiliated with us. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.

INDEMNIFICATION

You agree to hold harmless www.cequana.com, our subsidiaries, employees and suppliers, harmless from any claim or demand, including reasonable attorneys' fees.

The information contained in this website is for general information purposes only. The information is provided by TOUCHE DOUX FASHION LLP and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of TOUCHE DOUX FASHION LLP. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, TOUCHE DOUX FASHION LLP takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of India.

PRIVACY POLICY

HOSTING

We host the website and backend ERP systems on reliable, well tested, cloud infrastructure that is regularly monitored and backed up.

COLLECTING DATA

When you buy a product from us, we store your name, address, contact and purchase information. We may use this information to fulfil your order, occasionally send you marketing email, and improve the user experience. All marketing communication will contain an opt-out link to unsubscribe.

SHARING DATA

We may share your personal information when required by law to do so or to protect our rights if our Terms of Service are suspected to be violated.

PAYMENTS

We never store your payment credentials on our servers. Credit card information is collected by Paytm.

THIRD-PARTY SERVICES

We may use third-party services for analytics, payment gateways and social media. Such providers have their own terms and privacy policies. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

CONTACT INFORMATION

Questions about the Terms of Service or Privacy Policy should be sent to us at info@cequana.com. Should you choose to send us a physical letter, please send one to: Plot 569, Pace City 2, Sector 37, Gurugram 122001, Haryana, India.