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Shipping &; Delivery

Shipping & Delivery

Cequana is committed to deliver your order with good quality packaging within the given time frame. We ship throughout the week, except weekends and public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only. If there is no courier service available in your area, we will ship your items via Government Registered Bookpost or Speedpost.

How the delivery charge is calculated for multiple units? 
Our prices are all inclusive. All taxes are included with the list prices. If there are any changes in future and new taxes/charges are added by government, these will appear in your final cart value.

How long does it take for an order to arrive?
Orders are dispatched within 1-3 working days. Most orders are delivered in maximum 7 to 10 working days. In case of delay due to unforeseen reasons, we will keep you informed. We are committed to deliver your purchases at the shortest possible time. Delivery of all orders will be duly done to the shipping address mentioned by you at the time of placing the order.

What if the product is received in damaged condition?
We pack & ship our creations with utmost care. If you think, you have received the product in a bad condition or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email, immediately, our friendly helping team at friends@cequana.com mentioning your Order ID along with a few photos of the damaged package. We will ensure that a brand new replacement, if available, is issued to you with no additional cost or your entire payment is refunded to you. The replacement product, if available, or the refund will be processed on receipt of the damaged products in our facility.

At the moment, we ship within India only.